CallZippy
CallZippy
Plumbing answering service 路 24/7
Riley is an AI receptionist built for plumbing companies. It answers every call, day or night, triages the emergency, collects the details your plumbers need and gets the customer on your schedule before they call the next company.
Plumbing calls rarely wait for business hours. A burst pipe at midnight or a sewer backup on a Sunday needs an answer now, while your team is under a sink or on another job. Invoca reports that 27% of calls to home services businesses go unanswered (source). A caller with water on the floor usually calls the next plumber on the list. Your numbers will vary.
Riley asks where the water is coming from and how fast, gives the shutoff tip below, and routes the call to your on-call plumber.
Flagged urgent. Riley collects the address and how many drains are affected, and escalates per your rules.
Gas or electric, leaking or not, age if known. A leaking water heater is flagged urgent; others are booked.
Which fixture, one drain or several, and whether it's overflowing, so your dispatcher knows what to bring.
Ceiling stain, dripping fixture or water under the house. Riley sorts urgent from routine so emergencies go first.
Fixture installs, running toilets, estimates and maintenance get booked or a callback is scheduled.
Water shutoff safety tip: when water is spreading, Riley tells callers to turn off the main water shutoff valve (often near the water meter, or where the main line enters the home) and to keep clear of outlets and appliances near the water.
Nights, weekends and holidays. Urgent calls go to your on-call plumber; routine calls get a booked slot or a morning callback.
Name, callback number, service address and ZIP, the problem and the best time. Riley shares your booking link or schedules a callback using your hours, service area and fees.
Soon, when a call slips through, the caller will get a text within seconds so the conversation keeps going.
A traditional plumbing answering service usually takes a message and passes it along. Riley follows your script every time, answers instantly with no hold queue, triages the emergency and books or schedules the job on the call. It is clear about being an AI assistant and hands off to your team when a person is needed.
Starter $297/mo, Pro $497/mo, Premium $797/mo, each plus a one-time $199 setup fee. Compare plans.
Yes. Riley introduces itself as an AI assistant at the start of every call and answers honestly if asked.
Riley treats active leaks, burst pipes and sewer backups as urgent. It suggests shutting off the main water valve if water is spreading, collects the address and callback number, and routes the call to your on-call plumber according to rules you set.
Riley asks whether the heater is gas or electric, whether it is leaking and how old it is if the caller knows, then books the visit or schedules a callback. A leaking water heater is flagged as urgent.
Yes. You forward after-hours, overflow or unanswered calls from your current business number. You don't need a new number.
Plans are $297, $497 or $797 per month plus a one-time $199 setup fee.
Call the demo line, then book 15 minutes to talk about your business.
The demo line currently answers as a sample HVAC company; your version is set up for your plumbing business. Calls are recorded with your consent.